How can I pay? We accept most major debit and credit cards.
Is it safe to order online with us? Yes it is. We use Sagepay to process your payment and they are the UK’s most recommended payment gateway provider. Sagepay has a level one Card Data Security Standard.
I am having technical issues. If you experience any problems whilst processing your order please contact us
by email : firstname.lastname@example.org
or telephone 01482 870717
How do I use my promotional code? Enter the code at the checkout and click update. Only one promotional/discount code can be used per purchase. Promotional and discount codes cannot be used in conjunction with any other offer.
Can I amend or cancel my order? Once your order has been completed it cannot be amended or changed but you may be able to cancel it by telephoning us immediately.
My order has not arrived yet. If your item has not arrived within the stated period please contact us by email or telephone.
I have received a faulty/ incorrect item or I have an item missing. Please contact us by email or telephone.
See "Delivery" found on our home page.
What if I am not in when my parcel arrives? You need to sign for your parcel when it arrives. If by chance you are not in the courier will try to deliver it again or leave a card stating how to arrange a delivery.
Can I amend my delivery address? We are unable to change or amend any part of the order once it is complete.
How long do I have to return an item to you? We will accept returns up to and including 7 days from the day of delivery.
How do I return an item? Simply return the item to the following address within the specified time, using any postal service. Remember to use a service that requires a signature and includes insurance as responsibility remains with you until we have signed for it.
Remember to enclose the printed returns note with your item or it may delay processing.
We try hard to accept all returns but returns must be in original packaging and in original condition. In the unlikely event that an item is returned in an unacceptable condition the item may be returned to you.
Shop address to return your item to:
Roberts & Speight Limited
I have lost my returns note, what do I do? Contact us and we will send you another by email.
Have you received my returned items? As soon as your item has been received we will email you a confirmation. In the unlikely event that you haven’t received an email within 10 days of returning your item, please contact us.
How do I change my item for a different one? Simply return the item you have and order a new one in the normal way.
How long before I get my money back? A refund will be issued to the original payment source within one working day from receipt of the items but may take up to 3 days to appear on your bank account.
I have been refunded the wrong amount. Please contact us.
Will you refund my delivery charge? No – we will not refund any delivery charge unless the item has been incorrectly sent by us or is faulty.